Who we are
Our website address is: http://www.terpander.be.
What information do we collect and how do we use it?
We do not store any data on anonymous users, with the exception of a session record to keep track of your language preferences and help you navigate the site. The session store is cleared regularly.
Third parties
We do not share any of your personal information with third parties.
Your information is secure
Your information is only accessible by board members and Terpander’s website staff. All of your personal information is stored on a server exclusively accessible by our website staff, and all backups are stored fully encrypted to ensure the safety of your data. We enforce strict multi-factor authentication for all staff members whenever users’ private data is involved.
Ticket sales
If you order tickets through our online reservation tool, we store your name, email address and preferred language of communication. This information is only used to identify you at the venue, and to contact you with information related to your reservations. If you explicitly opt in, we may contact you about future events and concerts we are involved with. Otherwise, your contact information will be deleted as soon as we no longer require it.
We do not store your booking history long-term. Any aggregate data we record will not be linked to your contact information.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
We use cookies in order to identify you when logged in, and remember your language preferences when not logged in. We do not use tracking cookies for advertising or statistics.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Contact Information
If you have any feedback or questions regarding our privacy policy or how we use your information, you can contact the board at bestuur@terpander.be.